We are currently offering FREE delivery for UK orders over £25 and worldwide orders over £40
Free delivery within the UK will be sent by Royal Mail 48. This service takes 1-2 working days from dispatch.
Free delivery outside of the UK will be dispatched by Royal Mail International Tracked. The service offers tracking at five points after dispatch as well as an online confirmation of delivery. Local VAT and duty rates may apply when the order arrives.
UK delivery options
• Standard UK delivery - Usually 2 to 5 working days - Currently 3 to 8 working days
The dispatch time is included within this estimate.
To calculate the date your order will arrive by, please only include working days. If you order after 2pm, the estimate will begin on the next working day. Please do not contact us unless your order has not arrived before the estimated time. We really appreciate your custom and patience during this difficult time! ><
Orders under £25 - £2.99 Orders £25
or more - FREE Special rate for orders containing a small number of thin & light items only - £0.99
• Express Tracked UK delivery - Usually 1 to 3 working days Need your order slightly quicker? Express Tracked Delivery is just £4.50. Special rate for orders containing a small number of thin & light items only - £1.50
To view our dispatch time aims and policies, please see below.
Orders usually arrive within the times stated, but delivery time is not guaranteed. Saturday isn’t counted as a proper working day, however your order may arrive on a Saturday. Most standard and express deliveries are sent via Royal Mail 1st/2nd class post, and tracking is only available on higher value orders (approx £60+).
If you have a special requirement for delivery, e.g. if you need your order super urgently, please contact us and we wil do our very best to assist you and arrange a Next Day Special Delivery or courier service.
Worldwide delivery options
Please note: Unfortunately due to the COVID-19 outbreak, there are less planes available so there may be delays that are out of our control. It also means that orders may go to a different country before reaching the finale destination.
We’re proud to offer our kawaii items to customers in over 60 countries all around the world! If you’d like to place an order but your country is not listed at the checkout, please contact us and we’ll add it if possible.
The cost is automatically calculated in your shopping cart, based on the delivery country and the weight of your order. To view prices, just add the items to your cart, then select your country from the drop-down list.
• Standard airmail - no tracking available
This is the most economic option for international delivery. Estimated delivery time is 1 to 2 weeks (usually nearer to 1 week for Europe), but please allow up to 3 weeks for certain destinations or during busy periods.
There are three types of Premium airmail (explained below); to check which type(s) are available to your country, please click here. When your order is sent, we will automaticaly select the most secure one that is available to your country.
International Tracked - offers tracking at five points after dispatch as well as an online confirmation of delivery. One or two days faster than Standard airmail.
International Signed - your order will be tracked until it leaves the UK and will require a signature from the recipient when it arrives. Same delivery time as Standard airmail, but priority handling and registered delivery for peace of mind.
International Tracked & Signed - this is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation. One or two days faster than Standard airmail.
Please Note: Due to size and weight restrictions, we sometimes have to split orders into multiple packages.
Click and Collect
We offer Click and Collect to our Portsmouth Store. Your order can be ready to collect within 2 hours when the Portsmouth store is open but if possible, please call our Portsmouth store on 02392 653131 to confirm this. You can find our opening times here.
How long does dispatch take?
Our regular order dispatch days are Monday, Wednesday and Friday, and on those days we aim to dispatch all outstanding orders placed up until 2pm. During busy periods we also post on Tuesdays and Thursdays.
Occasionally when our entire team is away attending to our pop-up shops at large events, dispatch will be delayed by a few days. During these times, extended delivery estimates will be displayed at the checkout.
What if I’m out when it arrives?
If you’re out when your order arrives, the delivery person will either leave it with a neighbour, or post a slip giving you instructions on how to re-arrange delivery (or collect it from your local sorting office for Royal Mail UK deliveries). Other countries may have different procedures for this.
If you don’t want to miss your delivery, we recommend having it sent to an address where someone is always in, such as to a workplace or a relative.
You can have your order delivered to a different address to your billing address, which is particularly handy if you want to have it sent directly to a friend as a gift! Simply adjust your delivery address at the checkout.
Please double check that the delivery address is correct before placing your order, as unfortunately we will need to re-charge for delivery if an order is returned to us by the postal service due to incorrect address details. We will also need to re-charge for delivery if an order is returned because it wasn’t collected from the sorting office.