A message about COVID-19
Dear all friends of Tofu Cute,
We hope you’re keeping yourselves well and safe during these tough times, and finding cute activities and other ways to keep busy if you’re off work, school, college or uni.
We wanted to keep you updated on our current response to COVID-19.

Tofu Cute’s Portsmouth shop and our concession inside ARTBOX Covent Garden are temporarily closed, and upcoming events including Portsmouth Comic Con, MCM London Comic Con and HYPER JAPAN have all been postponed.

A reduced team Tofu are currently still dispatching all website orders, so you can shop online for stashes of tasty Japanese snacks, cute plushies to hug, and fun things to keep you entertained like mystery Gachapon capsules and character face packs. Our dispatch times are slightly longer than usual but orders should arrive within the delivery guidelines shown at the checkout. The estimate begins on the same day (if ordered before 2pm on a working day) or the next working day (if ordered after 2pm). Please note that working days do not include Saturday, Sunday or bank holidays. For more information about the current Royal Mail guidence, click here. Thank you for your patience.

We’ll be keeping on top of all the latest government advice, so if anything changes we’ll let you know. But for now, we hope that having a Tofu Cute order delivered to your door will help to brighten your day!

There are some changes that have been put into place to ensure the safety and wellbeing of Team Tofu and our amazing customers:
• Several members of Team Tofu are now self isolating and/or working from home
• A small number of team members who are crucial for dispatching website orders and maintaining the warehouse are still coming in
• Those team members who are coming in are being safely transported to and from work
• Additional sanitising measures are being taken in and around the Tofu Cute premises, including in the areas that website orders are handled
• Team members handling orders are making use of masks, antibacterial sanitisers, frequent hand washing and keeping a safe distance away from one another
• Tofu Cute’s Portsmouth shop is now temporarily closed, until further notice

We are pleased to say that all members of Team Tofu are being supported by continuing to receive their full wages, whether they are able to continue working or not. We are determined to work together to get through this, and it is in times like these that we remember how important kindness and co-operation are.

Whether you visited us at an event, popped into our store or ordered from our website, Tofu Cute would not be possible without you. Team Tofu are very lucky to have been able to build up a close-knit family of passionate and dedicated staff members, with thanks to you - our lovely customers and “Tomodachis”.

Whilst we understand not everyone is in a position to do so, please remember to try to continue supporting small businesses if you can. We appreciate each and every one of your website orders, which is helping to keep us going during this time – and your lovely comments on social media, which are helping to motivate us all! With your support, Tofu Cute will still be around to add a touch of kawaii, colourful fun to your life for many years to come.
Please check back on this page and follow us on social media (Instagram / Facebook / Twitter) to stay tuned to any future updates. We’ll be continuing to post kawaii content to cheer up your feeds.
And most importantly, please stay safe, stay indoors whenever possible, and look after yourselves and each other <3

See you soon, and Stay Cute!
Team Tofu
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If you’ve already looked through the Help & FAQs and you still can’t find the answer to your question, please get in touch with our team, who will be happy to help!
We aim to answer emails within 24 hours Monday to Friday. You can also use this contact form; please check your email address is entered correctly, so we can reply to you!
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02392 653131
You can speak to a team member during our opening hours 10am - 5.30pm Monday to Saturday (except when our office is closed due to a big event - please see the Events page).
If it’s not urgent, feel free to send us a real-life letter, the old-school way!
Tofu Cute
128 Kingston Road
United Kingdom