Kawaii culture & snacks from Japan & East Asia. UK based, worldwide delivery
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Payment by PayPal
All Major Credit & Debit Cards Accepted
Help
Before you order
Payment methods
Currency conversion
Gift wrap service
After you order
Tracking my order
Returns and exchanges
General information
Security and privacy policy
Feedback and customer pics
Stock availability and images
Tofu Cute gift certificates
Wholesale Kawaii products
Product suggestions
Before you order
Payment methods
We accept payments by Worldpay and also via PayPal, an instant and safe way to make online payments. If you have a PayPal account, you can log in and pay with your PayPal balance, or any credit or debit card that’s linked to your PayPal account.

If you don’t have a Paypal account, making payment is still just as easy - just select 'Worldpay' at the confirmation page and pay with any major credit or debit card including Visa, Visa Electron, Mastercard, Maestro, JCB or Amex.

If you would like to make payment over the phone, we have a call-back service on the contact page (UK only).

Currency conversion
Tofu Cute is based in the UK, so prices are shown in GBP (British pounds). Our converter below can be used for a rough guide to other currencies. When you pay in GBP with an account that uses a different currency, the exact rate is determined by the conversion rate used by your bank, or PayPal (if you pay with a PayPal balance).
Please click here to convert currencies not listed below.
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Gift wrap services
Tofu Cute offers a full gift wrap service, to make it even easier for you to order kawaii items as presents for your friends and family. When you reach the “Your Order” page at the checkout, you’ll see the pink “Gift Options” box. For £2.99 you can choose for your order to be carefully wrapped in one of our 3 lovely gift wrap types, and have a personalised message handwritten onto a gift tag. You can also opt to have prices removed from the packing slip - handy if you’re having it sent directly to the gift recipient. If you have any special requests for gifts, please contact us when you place your order.

After you order
Tracking my order
After you’ve placed an order, you’ll be able to check its status at any time. Simply log in to My Account, then click on the order that you wish to check. There will also be delivery tracking details once your order has been dispatched, if you selected Special Delivery or Premium Airmail at the checkout. The standard delivery methods don’t have tracking whilst the order is in transit. For more information please see our Delivery page.

Returns and exchanges
We’re confident you’ll be delighted with every purchase from Tofu Cute, however we’ll understand if you change your mind and would like a refund or exchange. Please contact us within 14 days of receiving your order. We’ll then advise you how to go about returning the item(s) to us, as long as they are still in their original and unused condition, with all packaging and tags.

It is the responsibility of the customer to ensure that items are returned safely, so please use a registered service and/or keep all posting receipts to allow you to make a postal claim for damage/loss if necessary.

Once we’ve received the item(s) back in their original condition, we’ll initiate a refund within 48 hours, via the method you used to pay. Delivery and any gift wrap costs are non-refundable (except in the rare case of incorrect, faulty or damaged items being received). If you return an entire order which used free delivery, we’ll deduct our exact delivery cost from the refund amount.

If you requested an exchange and the cost of your new item(s) is different from the cost of your original item(s), we’ll refund or charge you the difference appropriately. It’s vital to include your order number with any returns.
General information
Security and privacy policy
Making an order at Tofu Cute is fully safe and secure. As you proceed to the payment page, you are automatically transferred from the Tofu Cute server onto PayPal's SSL secured 168-bit encrypted server. This means your payment details go flying through cyberspace as a long string of data so complex that no-one could ever decrypt it, and no-one at the other end will have access to your details either. You will see the secure padlock symbol at the bottom of your browser window. Click here for more PayPal security info, and here for fraud prevention.

We collect certain basic pieces of information that you give us through the website, to allow us to process your order and provide any necessary aftercare. The details gathered are limited to your name, delivery/billing addresses, email address and telephone number. We do not and can not store credit or debit card details.

Tofu Cute will never share your personal information with third parties. We are not in the business of selling data to others, even for a very huge sum of money! We do not send spam. We occasionally send the Tofu Cute newsletter to our customers. You can opt out of this when you create your account, and you can also adjust your newsletter preferences at any time in My Account.

Feedback and customer pics
We really value any feedback you may have, and we absolutely love hearing from our customers. If you have anything to say about items you received or service you experienced here, please don’t hesitate to contact us.

The only thing we love more than customer feedback is kawaii photos! Please email your fun snaps of Tofu Cute goodies in use, or you posing with your cute stuff, to hello@tofucute.com. We’re currently putting together a gallery to feature all the best pics. The crazier the better!

Stock availability and images
Tofu Cute uses a live automated stock control system, meaning product quantities are updated every time an order is made. So if a product says it’s in stock, you can be quite confident that it is. On the rare occasions that the system was wrong and and an ordered item is out of stock, you’ll be promptly informed via email/phone and a choice of an alternative product or refund will be offered.

We make every effort to represent items as accurately as we can in photos, however as the colour settings vary between each computer screen, some colours may appear slightly different in real life. Also please note we like to be creative with our product photography and include props in the pictures, so please read the product descriptions to find out what’s included with each item.

Tofu Cute gift certificates
If you can’t decide which kawaii items to purchase for someone, why not give the gift of choice with a Tofu Cute gift voucher! The recipient can choose exactly which items to buy. Gift vouchers can be sent in the post or via email as e-vouchers, and are available in multiples of £5, £10, £20 and £50. Please contact us to purchase.

Wholesale kawaii products
We import many of our items from Asia in limited quantities, but some are available to purchase in bulk at wholesale / trade prices. Feel free to contact us if you have any questions about wholesale.

Product suggestions
If there are any types of kawaii products you’re looking to buy that aren’t currently stocked at Tofu Cute, please feel free to contact us and we’ll see what we can do! Similarly if you are a supplier, distributor or manufacturer and you have a product you think we may be interested in stocking, we’d love you to get in touch with us.
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